Privacy Policy

Hilton Plumbing Maintenance Pty Ltd
(Trading as “Hilton Tradies”)
ABN: 66 620 166 458
Address: 38 Sphinx Way, Bibra Lake WA 6163
Phone: 1300 872 343
Email: enquiries@hiltontradies.com.au

1. Who We Are

Hilton Tradies is a trading name of Hilton Plumbing Maintenance Pty Ltd (“we”, “us”, “our”).

Hilton Plumbing Maintenance Pty Ltd operates the website www.hiltontradies.com.au and collects personal information through this website in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Where your enquiry relates to electrical, appliance or other services provided by related Hilton group entities, your information may be shared with the relevant entity for the purpose of providing services.

2. What Personal Information We Collect

We may collect:

• Full name
• Address
• Email address
• Phone number
• Details of the service required
• Photographs or videos provided
• Payment information
• Website usage data (including IP address and browser information)

We collect only information reasonably necessary to provide services.

3. How We Collect Information

We collect information:

• When you submit website enquiries
• When you call or email us
• Through job management and scheduling systems
• Through Google Analytics and Meta tracking technologies

4. Use of Google Analytics and Meta Pixel

We use:

• Google Analytics
• Meta (Facebook) Pixel

These tools collect information about how users interact with our website.

This may include:

• Pages visited
• Time spent on site
• Device and browser type
• General location data

This information assists us in improving our services and delivering relevant advertising.

Data collected by these providers may be stored on servers outside Australia.

You can control cookies via your browser settings and opt out of personalised advertising via:

• Google Ads Settings
• Facebook Ad Preferences

5. Why We Use Personal Information

We use personal information to:

• Provide plumbing, electrical and related services
• Respond to enquiries
• Schedule technicians
• Issue quotes and invoices
• Process payments
• Improve customer experience
• Conduct marketing activities

We do not sell personal information.

6. Disclosure of Information

We may disclose personal information to:

• Related Hilton group entities for service delivery
• Employees and subcontractors
• Cloud software providers
• Payment processors
• Insurers
• Professional advisers
• Regulatory authorities where required

Where personal information is transferred overseas (including via cloud providers), we take reasonable steps to ensure compliance with Australian Privacy Laws.

7. Information Security

We take reasonable technical and organisational measures to protect personal information, including:

• Secure cloud storage
• Access controls and authentication
• Role-based permissions
• Firewall and security protections

No data transmission system can be guaranteed to be completely secure.

8. Access and Correction

You may request access to or correction of your personal information by contacting us at enquiries@hiltontradies.com.au.

9. Complaints

If you believe we have breached Privacy Laws, please contact us in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

10. Updates

We may update this Privacy Policy from time to time. The current version will be available on our website.